Shipping policy

Last Updated: 6 October 2026

Thank you for shopping with The Accidental Artist.

We aim to process and dispatch orders as quickly and carefully as possible. Please read this Shipping Policy to understand how and when your order will be delivered.

1. Order Processing

Orders are normally processed within 1–5 business days after payment has been received and cleared.

During busy periods, holidays, product launches, or promotional events, processing times may be slightly longer.

If there is a significant delay affecting your order, we will contact you using the details provided at checkout.

2. Dispatch and Delivery

Once your order has been dispatched, delivery times will depend on your selected shipping method and destination.

Delivery estimates are provided as guidance. We will make reasonable efforts to deliver your order within the estimated timeframe. Your statutory rights regarding delivery times are not affected by this policy.

The Accidental Artist is not responsible for delays caused by:

  • Postal or courier services
  • Customs inspections
  • Adverse weather conditions
  • Industrial action or transport disruptions
  • Events outside our reasonable control

3. Shipping Charges

Shipping costs are calculated at checkout and will be displayed before payment is completed.

Any applicable shipping fees, taxes, or delivery charges will be shown clearly before you place your order.

4. Shipping Destinations

We currently ship to locations made available during the checkout process.

If your country or region is unavailable at checkout, please contact us and we will advise whether shipping can be arranged.

5. International Orders

For international deliveries, customers may be responsible for customs duties, import taxes, handling fees, or other charges imposed by the destination country.

These charges are not included in product prices or shipping costs unless otherwise stated.

Customers are responsible for complying with all laws and regulations relating to imports in their country.

6. Tracking Information

Where tracking is available, tracking details will be provided after dispatch.

Please allow time for tracking information to update after receiving your dispatch confirmation.

7. Incorrect Addresses

Customers are responsible for ensuring that shipping information is accurate and complete at the time of ordering.

We cannot accept responsibility for delays, losses, or additional costs arising from incorrect or incomplete delivery information supplied by the customer.

8. Lost or Delayed Deliveries

If a parcel appears to have been lost in transit, please contact us. We will investigate the delivery with the relevant carrier and work with you to resolve the issue in accordance with your statutory rights.

While we will work with the delivery provider to investigate missing parcels, delivery services are operated by third parties and investigation times may vary.

9. Damaged Deliveries

If your order arrives damaged, please contact us as soon as possible and provide photographs of:

  • The product
  • The packaging
  • Any visible damage

This will help us investigate the issue and provide an appropriate resolution.

10. Contact Us

If you have any questions regarding shipping or delivery, please contact:

The Accidental Artist
Email: orlabrwn0@gmail.com
Address: 14 Stroanshesk Park, Ballycastle BT54 6LF, United Kingdom